Live queue - all clinics
Updated 2s ago · demo - sample dataIn queue14 easing
Avg wait1:42 within SLA
Answered today312
Abandon rate4.1% −0.8 pt
Calls per hour today, all lines
8a9a10a11a12p1p2p3p
Agents 9 on shift
Waiting now longest first - try the Answer button
Activity feed live
Agents - today
sample dataOn shift9
Avg handle time4:07
Calls / agent34.7
Roster live - statuses update in real time
| Agent | Calls | Avg handle | Status |
|---|
Callback queue
overflow callers who chose a callback - click "Call now"Waiting for a callback
| Caller | Clinic · reason | Requested | Action |
|---|---|---|---|
| (415) ···-··33 | Riverside · New appointment | 9:42 AM | |
| (628) ···-··71 | Downtown · Billing question | 10:05 AM | |
| (510) ···-··18 | North Hills · Lab results | 10:31 AM | |
| (925) ···-··09 | Downtown · Prescription refill | 11:02 AM |
Completed today
| (650) ···-··24 | Riverside · Insurance question | Done · 9:18 AM |
Reports
Calls handled1,984 +6% wk
SLA met93.2% target 90%
Abandon rate4.3% −0.5 pt
Callbacks done148
Calls per day this week
MonTueWedThuFri