A real-time operations dashboard for clinic call centers - live queue, agent status, and hourly load in one screen. Modeled on production work we've done for US clinic call centers (under NDA).
Launch interactive demoThe idea
Call-center supervisors juggle queue stats, agent status, and SLA targets across three tools. TriageBoard folds them into a single live view - built on the same patterns as the production call-center dashboard we delivered for a US clinic network (details under NDA, happy to discuss on a call).
WebSocket-fed queue and agent states - no refresh button, ever.
Wait-time and abandon-rate targets with clear visual state, not buried reports.
Overflow callers get a queued callback instead of hold music.
Masked caller data, role-based access, and full audit trails.
These patterns come from a production call-center dashboard we built for a US clinic network, under NDA.
Retries, SLA breaches, and agent breaks are modeled as normal states - not exceptions that break the UI.
Surfaces the handful of numbers a floor lead actually checks every hour, not thirty they'd have to filter.
Our production call-center dashboard for US clinics is under NDA - but we can walk you through the approach on a call.
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